Our Services Guarantees
We know signing up for a web host can turn to be dissapointing and some people have had bad experiences with certain companies in the past. This is why we offer a series of guarantees to give you peace of mind in choosing us. We look forward to see your business grow with our services.
99.5% Server Uptime Guarantee
We guarantee that your shared hosting account will be available at least 99.5% of the time. If the uptime figure drops below this level we will refund you for the downtime.
In the case of server maintenance. We occasionally need to do work to the server such as installing the latest updates, this may mean the server will be offline briefly. We will announce any maintenance well in advance via our service notices page, mailing list.
100% Network Uptime Guarantee
We guarantee our network services and connectivity will be available 100% of the time. We are able to offer this due to the total redundancy of every component, if one part fails there is at least one to take it’s place.
Again, we do make exception for scheduled maintenance which we will announce in advance.
30 Day Moneyback Guarantee
If for any reason you’re not completely satisfied with your shared hosting account within the first 30 days of service we will give your money back. No quibbles, no paperwork, no hassle, no questions asked! We will refund your money using the same payment method you used to pay for our services.
Loyalty Reward Guarantee
We guarantee we’ll treat you well once you’ve joined. All our special offers are available to existing customers as well as the new guys.
It doesn’t end there; on occasion we increase the quotas of our plans, but these aren’t just for the new guys, we guarantee to upgrade all existing customers absolutely free of charge.
Once you have reached a year with us we will credit one free billing cycle of service as a sign of our appreciation for your patronage. To take advantage of this offer, please contact our support staff and we will gladly apply this promotional offer to your account.
From instant to 48 Hour Setup
Because we maintain and operate our own servers and infraestructure, we are able to setup and configure our managed dedicated servers instantaneously on shared and reseller hosting plans. Our dedicate server offerings will be setup in an average time of less than 48 hours.
